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Our Terms & Conditions: What Governs Your Account

When you open an account with us, you're agreeing to a clear set of rules that protect both your rights and our platform.

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daftar pangkalantoto Our Terms & Conditions: What Governs Your Account
GET HELP WITH TERMS

Questions About Our Terms & Conditions

We want you to understand what you're agreeing to. If any part of our terms is unclear, or you need to request a change to your…

Live Chat Support Open the chat widget in the bottom right of your account lobby.
Email Support Send formal requests for data access, account changes or term clarifications to our support…
Account Settings Many term-related settings — like withdrawal verification preferences and communication choices — are in…
DATA, SECURITY & YOUR RIGHTS

How We Handle Your Information Under These Terms

These terms define exactly how we collect, store and protect your data. Your account details, payment history and identity verification records are encrypted and kept separate from live…

Data Encryption

All personal information — name, email, payment details — travels over secure HTTPS connections and is stored in encrypted vaults…

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the destination…

Cookie & Tracking Policy

We use cookies to remember your login, language and game preferences.

Data Retention

Account and transaction records are kept for seven years to meet local compliance rules.

Right to Access Your Data

Email [email protected] requesting a data access report.

Change or Delete Your Data

Update your account details in Settings anytime. Request permanent deletion through support; we'll process it where local law permits, keeping…

Terms & Conditions FAQ

These are the questions we hear most often about what our terms mean and how they affect your account.

You cannot open an account without accepting the terms. If you have concerns about any clause, contact us before registering. We're happy to explain any part, and we can discuss account-specific settings that align with your comfort level. Our team in Surabaya and across Indonesia is available to walk through it with you.

We can update the terms, but material changes that affect your rights require 14 days' notice and your acceptance. Minor clarifications (fixing typos, adding payment rails like new QRIS partners) may be applied immediately. You're always notified by email if an update affects your account or withdrawals.

Verification typically takes 1–3 business days. We confirm your bank account, DANA, OVO, GoPay or QRIS identity matches your registration to prevent fraud. Once verified, funds transfer in under an hour. If verification takes longer, we'll email you with next steps.

You can close your account anytime through Settings. We'll release any pending withdrawals within three business days. After closure, your account cannot be reopened; you'll need to register fresh. All withdrawal and game records stay on file for seven years per our terms.

Yes. Our terms disclose that we track your app activity (games played, session length, deposits) for fraud detection and platform improvement. You can see and manage tracking preferences in Settings > Privacy. Opting out may limit mobile app features like one-tap deposits via DANA or OVO.

Email [email protected] with your transaction ID and the amount in question. Our terms require us to respond within five business days with an explanation. If the issue involves your payment partner (DANA, OVO, GoPay or QRIS), we'll coordinate with them to trace the transfer.

Under our terms, we keep withdrawal records, game history and identity verification data for seven years for compliance and fraud prevention. We anonymize email and phone after 90 days unless needed for an open dispute. You can request deletion of non-compliance data by emailing support within 30 days of closure.

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